Refund policy

AstroLoot Return Policy

Due to the collectible and time-sensitive nature of trading cards, all sales are considered final. Card values move with the market and collectible product is uniquely vulnerable to tampering, pack searching, and swap-and-return fraud. This policy is deliberately limited so that every customer can trust what they receive from us.

We gladly resolve issues involving incorrect items, shipping damage, missing items, and authenticity concerns. What we do not accept is a return based on changing your mind, finding the item cheaper elsewhere, or a drop in market price after purchase.

MYSTERY PACKS - ALL SALES FINAL

Once a mystery pack has been received, the sale is final. We do not accept returns, exchanges, or refunds on mystery packs under any circumstances relating to their contents, including dissatisfaction with what was pulled.

Mystery packs are randomized. The value of what you receive may be higher or lower than the price paid, and that variance is the product. A pack that has been opened cannot be verified as unaltered, so accepting returns on opened packs would expose every other customer to substituted or removed contents. The only exception is a pack that arrives physically damaged or materially different from its description.

GRADED CARDS

Every slab carries a certification number and its condition is established by the grading company, so there is very little ambiguity about what you are buying. Graded cards are non-returnable except where the wrong item was shipped, the item was damaged in transit, the item does not match its description or listing photos, or there is a genuine authenticity issue with the slab or its certification.

FACTORY-SEALED PRODUCTS

Factory-sealed product may be returned only if it is unopened, still factory sealed with the original shrink wrap fully intact, and returned within 14 days of delivery. Returns are subject to approval and inspection. The buyer pays return shipping unless the error was ours.

If the seal is broken, there is no return. We inspect all returned sealed product for signs of weighing, searching, or resealing, and any product showing evidence of tampering will be refused and returned to the sender at their expense.

SINGLES

We accept returns on single cards only where the wrong card was sent, the card does not match the stated condition, the card was damaged in shipping, or there is an authenticity concern. We do not accept returns because you changed your mind, found the card cheaper elsewhere, or the market price moved after your purchase.

100% AUTHENTICITY GUARANTEE

Every item sold by AstroLoot is guaranteed authentic. If an item is ever determined to be counterfeit, we will provide a full refund upon verification. This guarantee has no time limit and applies to mystery pack contents, graded cards, sealed product, and singles alike.

HOW TO MAKE A CLAIM

Contact us within 48 hours of delivery with your order number and clear photos of the outer packaging, the shipping label, and the item as received. We strongly recommend recording an unopened, uncut unboxing video. It costs you nothing and it makes damage, missing-item, and wrong-item claims straightforward to approve.

Approved claims are resolved by replacement, store credit, or refund to the original payment method. Refunds are issued once the returned item has been received and inspected, and typically appear within 10 business days.

CANCELLATIONS AND CHARGEBACKS

Orders may be cancelled for a full refund any time before they are marked as fulfilled. Once a package has shipped, the sections above apply. Please contact us before filing a chargeback so we can resolve the issue directly. Chargebacks filed against delivered mystery packs on the basis of their contents will be disputed with reference to this policy, which you accept at checkout.